In an increasingly volatile world, certainty can seem like a bridge too far, but in May 2016 Australian mining company Rio Tinto and GE signed a five-year customer service agreement (CSA) to build mutual assurance around the miner’s rail operation.
The CSA covers the servicing of Rio Tinto’s 196 locomotives—a pure GE fleet—which ply 1,600km of private railway between 15 mines in the famously harsh, hot, red-dirt region of the Pilbara, north Western Australia.
GEreports: What’s the machine conversation starter?